You can add feedback templates to SetupOTT, So that the clients can log in to their account via WebTV and report the issue by selecting the template. Suppose if you have added a Feedback template for the audio issues then the client can report the issue by selecting the template if facing the issue. To Add feedback templates please follow the steps,
- Login to WHMCS admin panel.
- Go to Addons and select SetupOTT Feedback System.
- On the redirected page, Click the green plus button to add the Feedback template.
- Provide the Heading and Sub-Heading and click the Add button.
- Now users can able to see the template in WebTV while reporting an issue.