{"id":393,"date":"2021-07-01T22:38:06","date_gmt":"2021-07-01T22:38:06","guid":{"rendered":"https:\/\/setupott.com\/help\/?post_type=ht_kb&#038;p=393"},"modified":"2021-07-01T22:50:19","modified_gmt":"2021-07-01T22:50:19","slug":"how-to-enable-the-product-upgrade-downgrade-option","status":"publish","type":"ht_kb","link":"https:\/\/setupott.com\/help\/knowledge-base\/how-to-enable-the-product-upgrade-downgrade-option\/","title":{"rendered":"How to enable the Product Upgrade\/Downgrade option?"},"content":{"rendered":"\n<p>If you want to allow clients to upgrade or downgrade their product then you have to enable this feature in SetupOTT.  Follow the steps to the configuration,<\/p>\n\n\n\n<ul><li>Login to WHMCS admin panel.<\/li><li>Click the\u00a0<strong>Settings Icon<\/strong>\u00a0at the top right side of the window.<\/li><li>Select the\u00a0<strong>System Settings<\/strong>\u00a0option.<br><br><img loading=\"lazy\" width=\"1107\" height=\"642\" class=\"wp-image-251\" style=\"width: 1000px;\" src=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49.jpg\" alt=\"\" srcset=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49.jpg 1107w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49-300x174.jpg 300w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49-1024x594.jpg 1024w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49-768x445.jpg 768w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49-50x29.jpg 50w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49-920x534.jpg 920w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49-600x348.jpg 600w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/Screenshot-from-2021-06-21-12-19-49-320x186.jpg 320w\" sizes=\"(max-width: 1107px) 100vw, 1107px\" \/><br><\/li><li>On the redirected page, Click\u00a0<strong>Products\/services<\/strong>\u00a0option.<br><br><img loading=\"lazy\" width=\"933\" height=\"638\" class=\"wp-image-252\" style=\"width: 1000px;\" src=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/productsandservice.jpg\" alt=\"\" srcset=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/productsandservice.jpg 933w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/productsandservice-300x205.jpg 300w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/productsandservice-768x525.jpg 768w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/productsandservice-50x34.jpg 50w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/productsandservice-920x629.jpg 920w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/productsandservice-600x410.jpg 600w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/06\/productsandservice-320x219.jpg 320w\" sizes=\"(max-width: 933px) 100vw, 933px\" \/><br><\/li><li>Click the<strong> edit icon<\/strong> of the product that you want to enable the Upgrade\/Downgrade option.<br><br><img loading=\"lazy\" width=\"1116\" height=\"326\" class=\"wp-image-394\" style=\"width: 1000px;\" src=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit.jpg\" alt=\"\" srcset=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit.jpg 1116w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit-300x88.jpg 300w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit-1024x299.jpg 1024w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit-768x224.jpg 768w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit-50x15.jpg 50w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit-920x269.jpg 920w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit-600x175.jpg 600w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/product-edit-320x93.jpg 320w\" sizes=\"(max-width: 1116px) 100vw, 1116px\" \/><br><\/li><li>On the redirected page, Click the <strong>Upgrades<\/strong> tab.<br><strong>Packages Upgrades<\/strong>: Select the available products for upgrade or downgrade. Suppose you are enabling this option for a Silver package, then you can select Bronze or Gold in this section. So the users can downgrade to Bronze and upgrade to Gold. Use Ctrl+Click to select multiple packages.<br><strong>Configurable Options<\/strong>: Enable this option to allow Upgrading\/Downgrading of configurable options. If you want to upgrade or downgrade the Number of Devices options, You need to enable this option. <\/li><li>Click the <strong>Save Changes<\/strong> button. <br><img loading=\"lazy\" width=\"1093\" height=\"515\" class=\"wp-image-395\" style=\"width: 1000px;\" src=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades.jpg\" alt=\"\" srcset=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades.jpg 1093w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades-300x141.jpg 300w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades-1024x482.jpg 1024w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades-768x362.jpg 768w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades-50x24.jpg 50w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades-920x433.jpg 920w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades-600x283.jpg 600w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/upgrades-320x151.jpg 320w\" sizes=\"(max-width: 1093px) 100vw, 1093px\" \/><br><\/li><li>Now the users can able to upgrade or downgrade the service. They can log in via WebTV and upgrade the plan.<br><br><img loading=\"lazy\" width=\"1149\" height=\"488\" class=\"wp-image-396\" style=\"width: 1000px;\" src=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd.jpg\" alt=\"\" srcset=\"https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd.jpg 1149w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd-300x127.jpg 300w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd-1024x435.jpg 1024w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd-768x326.jpg 768w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd-50x21.jpg 50w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd-920x391.jpg 920w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd-600x255.jpg 600w, https:\/\/setupott.com\/help\/wp-content\/uploads\/2021\/07\/dddd-320x136.jpg 320w\" sizes=\"(max-width: 1149px) 100vw, 1149px\" \/><\/li><\/ul>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"ht_kb_category":[8],"ht_kb_tag":[],"_links":{"self":[{"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/ht_kb\/393"}],"collection":[{"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/comments?post=393"}],"version-history":[{"count":2,"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/ht_kb\/393\/revisions"}],"predecessor-version":[{"id":398,"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/ht_kb\/393\/revisions\/398"}],"wp:attachment":[{"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/media?parent=393"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/ht_kb_category?post=393"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/setupott.com\/help\/wp-json\/wp\/v2\/ht_kb_tag?post=393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}